Politique de confidentialité

Last updated: 2 septembre 2026

STEPGLO operates this store and website, including all information, content, features, tools, products and services made available through it, in order to provide you, the customer, with a shopping experience (the “Services”). STEPGLO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including card numbers, payment card information, bank account details, transaction details, payment method, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include when you contact us, for example a customer support enquiry.
Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information about how and when you interact with or use the Services.

Where we get personal information

Directly from you when you create an account, use the Services, contact us, or otherwise provide your personal information.
Automatically through the Services from your device when you use our products or visit our site, and through cookies and similar technologies.
From our service providers when we engage them to deliver certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How we use your personal information

Providing, tailoring and improving the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences, send you account notifications, handle purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, allow you to post reviews, and create a personalised shopping experience such as recommending products related to your purchases.
Marketing and advertising. To send you marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertising for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart.
Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action on fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you create an account you are responsible for keeping your credentials confidential; we strongly recommend that you do not share your username, password or other access details with anyone.
Communicating with you. To provide customer support, respond to your enquiries, and maintain our business relationship with you.
Legal reasons. To comply with applicable law, respond to valid legal process including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Those circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing based on your online activity across different merchants and websites.
When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations including responding to subpoenas, search warrants and similar requests, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. Our products are children's footwear, but they are bought by adults: accounts and orders are for adults only. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right to access / know. You may have the right to request access to the personal information we hold about you.
Right to delete. You may have the right to request that we delete the personal information we hold about you.
Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of processing for purposes considered “targeted advertising” as defined by applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you live, we will automatically treat this as a request to opt out for the device and browser you are using. Other than Global Privacy Control, we do not recognise “Do Not Track” signals.
Managing communication preferences. We may send you promotional emails. You can opt out of these at any time using the unsubscribe link in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.
If you are in the UK or the European Economic Area, and subject to the exceptions and limitations of local law, you may also object to or ask us to restrict the processing of your personal information for certain purposes, and where we rely on your consent you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You may exercise these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can act on your request, as permitted or required by applicable law. Under applicable law you may designate an authorised agent to make requests on your behalf; before accepting such a request we will require the agent to provide proof that you have authorised them to act for you, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. In the EEA, a list of the supervisory authorities responsible for data protection is available here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you live. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at redouancemorocco@gmail.com or write to us at 18 Rue Pierre-auguste Renoir, 79300 Bressuire, France. For the purposes of applicable data protection law, we are the controller of your personal information.