Contact information
Contact information
STEPGLO is an online-only store. Everything we do runs through email, which means every exchange leaves a written record you can refer back to — your order number, what we agreed, and when.
Email us
contact@stepglo.com
This is the fastest way to reach a person, and the only one you need. Write to us about an order, a size, a return, a delivery that has gone quiet, or anything else.
When we reply
We answer within one business day, Monday to Friday. A message sent on a weekend or a public holiday is answered on the next business day.
If you have not heard from us after two business days, please check your spam folder before writing again — our replies occasionally land there the first time.
What to include
Putting these in your first message saves a round trip:
- Your order number, if you have one. It is in the subject line of your confirmation email.
- The email address you used at checkout, if it is different from the one you are writing from.
- For anything damaged or incorrect, a photo. It is almost always the quickest way for us to sort it out.
Returns
Please email us before sending anything back. We cover the cost of the return and will send you what you need, but a parcel that arrives unannounced cannot be matched to an order. The full terms are in our return and refund policy.
Where we are
STEPGLO is a registered business in France. We do not operate a shop or a counter, and there is no address to visit — orders are picked and shipped from our fulfilment partner's warehouse.
If you need our registered business details for a formal or legal matter, email us and we will provide them.
Phone
We do not run a phone line. A small team answering email carefully beats a number that rings out, and it means nothing gets lost between a call and an order.
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