Shipping policy

Shipping policy

Where we ship

We ship to the United States and to every other country listed in the address step at checkout. If your country is not in that list, we cannot deliver there yet.

Processing time

Orders are dispatched within 48 hours of being placed, Monday to Friday. An order placed on a weekend or a public holiday is dispatched on the next business day.

Delivery time

Once dispatched, delivery takes 6 to 12 business days. That is the transit time on its own — it does not include the 48-hour dispatch window. Business days do not include weekends or public holidays.

Shipping cost

Shipping is calculated at checkout from your delivery address. You see the exact amount before you pay; there are no charges added afterwards.

Tracking

You receive a tracking number by email as soon as your parcel leaves the warehouse. It can take 2 to 3 business days for the first carrier scan to appear, so a number that shows nothing on day one is normal.

Customs and import charges

Orders shipped outside our country of dispatch may be subject to import duties or taxes charged by the destination country. These are set by your local customs authority, are not included in the price you pay us, and are the responsibility of the recipient.

Incorrect or incomplete addresses

Please check your address carefully before paying. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery and a second shipping charge may apply.

Delayed or lost parcels

If your tracking has not moved for 10 business days, email {{ email }} with your order number. We will open an investigation with the carrier and keep you updated until it is resolved.

Split shipments

An order with several pairs may arrive in more than one parcel. You are not charged twice for this.

Any other question about delivery: {{ email }}.

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